Shipping & Returns

SHIPPING AND DELIVERY OF GOODS

  • The purchased Products shall only be shipped after due payment of the amount owed by the Customer.
  • The Seller ships via courier (DHL and GLS for Italy). As required by the rules of the trade, shipments are accompanied by official invoice stating the value of the individual items in Euro. Import/export fees and custom duties are on charge of the Customer.

  • Products are shipped by the Seller from Monday to Friday from 9: 00-16: 00 hours. Orders placed during the weekend will be processed on the following Monday morning.

  • It is possible to ship goods to Italy, to the European Community and to countries outside the European Community.

  • The purchased Products will be shipped in accordance with the method selected by the Customer, among those available, and indicated on the Site at the time of the order.

  • The delivery of the purchased Products occurs within an average 5 working days for orders from Italy and within 10 working days for all other destinations. The Seller will do everything in his/her power in order to respect the delivery times indicated on the Site and, in any case, to deliver within a maximum of 30 (thirty) days from the day following the date on which the Customer has sent the order and after confirmation of payment.

  • In case of non-execution of the order by the Seller, due to the unavailability of the Product, the Seller shall provide written notice to the Customer and will refund any amount already paid by the customer for the payment of the Product.

  • The Customer agrees to check without delay, and in any event not later than 3 (three) days from receipt of the Products, the correctness of the delivery and the inclusion of all and only the Products purchased within that period, and to inform the Seller of any defective Products received or the differences from the order placed. If the package or the packages of Products ordered by the customer reach their destination in a visibly damaged condition, the customer is asked to refuse the delivery by the shipping agent or to sign a "Goods unchecked" delivery.

  • Once the deadline referred to in the preceding paragraph is reached, without the Customer having made claims against the shipping agent, the Products delivered shall be deemed finally accepted by the Client.

  • If for any reason, an order from the Seller is not successfully delivered to the Customer’s address due to a lack of cooperation from the client (e.g. wrong telephone number, wrong address, absent at address, non-compliance with import regulations, etc.) as per the commercial agreement, the package risks being sent back to Italy at the Customer’s expense, including any Custom/importing fees that may be assessed. These expenses and fees will be deducted from any eventual reimbursement.


DELIVERY CHARGES

Italy

Free

Europe

19 €

Canada

29 €

USA

29 €

Japan

39 €

Hong Kong

39 €

Singapore

39 €

South Korea

39 €

Indonesia

39 €

Australia

39 €

Rest of the World

59 €


PAYMENT

  • The payment of the price of Products purchased through the Website shall be made within the deadline of 72 (seventy-two) hours from the date of transmission of the order confirmation by the Seller to the Customer.
    • The Customer expressly agrees that the execution of the Contract by the Seller shall start at the date the money transfer is received on the Seller’s bank account.
    • The Seller accepts payment by:

      • a) Credit Card. It is possible to pay using the following credit cards: Visa, Mastercard, Maestro.

      • b) PayPal. The Seller accepts payments from verified accounts and reserves the right to ship the Products to the address of the account verified by PayPal. In such case, the Customer must send copy of the transfer order with indication of the transfer number to the address: shop@lenoirboutique.com.
        Payments from verified PayPal accounts can NOT be cancelled.

    • Customers purchasing from an Extra-EU country will be charged for the items purchased (VAT excluded) and shipping costs only.

    • The Customer acknowledges that orders shipped outside of the European Community are served as DDU (Delivered Duty Unpaid) and may be subject to tax and customs duties, that will be charged to the Customer and may experience delays due to the customs clearance process, which are outside the Seller’s control. The Seller recommends the Customer to contact his/her local customs authority to determine a landed cost price prior to purchase completion.


PRODUCTS’ CONFORMITY

Pursuant to the European Directive 44/99/EC and the rules and regulations referred to in articles 128, 129, 130, 131, 132, 134, 135 of the Italian Legislative Decree n. 206/2005 (Consumer Code) and subsequent amendments to the Decree. 206/2005, the Seller guarantees to the Customer, who qualifies as a “Consumer”, that the Products will be free from defects in design and material and conform to the descriptions posted on the Site.
The application of any guarantee does not apply in case the use or the cleaning of the product does not comply with the instructions and warnings provided by the Seller and/or in the description on the tags or labels.
The Customer will examine the Products in the shortest possible time and will send to the Seller, by e-mail or registered mail, an explicit complaint with an indication of the defect and/or non-compliances identified, and the relevant documentation as indicated in the return form (at least one photograph of the product, the order confirmation sent by the Seller and the receipt).Following the receipt of the form and accompanying documentation, the Seller will assess the defects or non-compliance reported by the Customer and, after making quality checks to verify the non-conformity of the Product, will, at its discretion, decide whether to authorize the return of the Product by the Customer, contacting the Customer via e-mail at the address provided by the latter during the process of registration on the Site. Authorization to return the Products shall not constitute in any way recognition of defects or non-compliance, existence of which will be confirmed after the return.
The Products for which the Seller has authorized the refund will be sent by the Client, together with a copy of the return authorization within 30 (thirty) days of notification of the defect or non-conformity to the following address: Le Noir S.r.l. Via Camillo Benso Conte di Cavour, n. 4 Conegliano (TV) Italy Phone: +39 0438 34582; shop@lenoirboutique.com.
If the Seller is required to refund the Customer the price paid, the refund will be made through Pay Pal or Pay Plug.

RIGHT OF WITHDRAWAL AND INFORMATION ON RETURNS

    • The Customer has the right to withdraw from the contract within 14 (fourteen) days of the Products’ delivery, following the instructions and rules indicated in the Shipping and Returns section of the Website.

    • The Customer undertakes to return the Products for which he/she has exercised the right of withdrawal without undue delay and, in any case, within 14 (fourteen) days of the date the exercise of the right of withdrawal.

    • All shipping costs and any import fee o custom duty due for the return of the Products will be at the charge of the Customer and will not be refunded by the Seller.

    • The Seller reserves the right to reject the return of the Products that should result to have been damaged, deteriorated, stained or used for purposes other than for those verifications by the Customer strictly necessary to ascertain the nature and features of the Product purchased.

    • The Seller will refund the amount paid by the Customer with the same payment method used for the purchase, unless otherwise expressly agreed by the Customer without undue delay and within 14 (fourteen) days of the date the Seller becomes aware of the withdrawal by the Customer.

    • The Seller however reserves the right to withhold the refund either until receipt and verification of the Product or until proof by the Customer that he/she has returned the product duly and in intact conditions, whichever occurs first.