Shipping & Returns

DELIVERY OF GOODS


-SHIPPING

The Seller ships via courier (DHL and GLS for Italy). 
As required by the rules of the trade, shipments are accompanied by official invoice stating the value of the individual items in Euro.


-DATE OF DELIVERY

The Sellers guarantee to do everything in their power in order to respect the delivery times indicated on the Site and, in any case, to deliver within a maximum of thirty (30) days from the day following the date on which the customer has sent the order and after confirmation of payment. In case of non-execution of the order by the Seller, due to the temporary unavailability of the Product, the Seller shall provide written notice to the customer and will refund any amount already paid by the customer for the payment of the Product according to the following paragraph. 
The website indicates the availability or unavailability of the Products, if a product ordered by a customer is not available for delivery despite the confirmation of the order, and confirmation of payment , the Customer will be promptly refunded. 
Orders are shipped by the Seller from Monday to Friday from 9: 00-16: 00 hours. Orders placed during the weekend will be processed on the following Monday morning.
The delivery of the purchased products occurs within an average 5 working days for orders from Italy and within 10 working days for all other destinations. 
The products will be delivered in any case within 30 days under the terms of the law.
It is possible to ship goods to Italy, to the European Community and to countries outside the European Community.
The shipment of the Products ordered by the Consumer will be in the mode selected by the Customer, among those available, and indicated on the Site at the time of the order. The Customer agrees to check without delay, and in any event not later than three (3) days from receipt of the Products, the correctness of the delivery and the inclusion of all and only the Products purchased within that period, and to inform the Seller of any defective Products received or the differences from the order placed. If the package or the packages of products ordered by the customer reach their destination in a visibly damaged condition, the customer is asked to refuse the delivery by the shipping agent or to sign a "Goods unchecked"  delivery. 
Once the deadline referred to in the preceding paragraph is reached, without the customer having made claims against the shipping agent, the Products delivered shall be deemed finally accepted by the Client.
Please note: If for any reason, an order from lenoirboutique.com is not successfully delivered to the Customer’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the commercial agreement, the package risks being sent back to Italy at the Customer’s expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.
 
Custom/importing fees, if any, are on customers.


DELIVERY CHARGES

Italy

Free

Europe

19 €

Canada

29 €

USA

29 €

Japan

39 €

Hong Kong

39 €

Singapore

39 €

South Korea

39 €

Indonesia

39 €

Australia

39 €

Rest of the World

59 €


INFORMATION ON RETURNS FOR NON-EU COUNTRIES

  • Unwanted items

  • Faulty items (just received)

  • Wrong items Wrong size/measurement exchange

Unwanted items

Le Noir recognizes the right to return your goods within 30 days of their receipt.

Conditions

To proceed with the return of a product it is necessary that:

  • The product is in perfect condition, with no signs of use, washing or assembly, with its original box and/or bag, label, instructions and anything that was included when bought. Therefore, it should be found in the same condition as a new bought item.

Instructions

  1. Send and email at shop@lenoirboutique.com stating that you wish to proceed with a return and please wait for the authorization.

  2. After receiving a return number, duly fill in the return form attach the copy of the sales document (sales receipt/ticket/invoice) and include everything inside the box.

  3. Adequately pack the goods as well as the manufacturer’s packaging with protective material to avoid any damage during transit.

  4. On the outside of the box, please write:

    Name, surname and address of the sender

    Original order number

    Return number (provided by the customer service)

    Return address: Le Noir Via Cavour, 4 31015 Conegliano (TV)
Italy

  5. Send the parcel using your favourite shipping method (With economical standard rates): Post or courier service. We strongly suggest that you use a traceable posting service as the sender will be responsible for any damage, delay or failed delivery. Please kindly note that the return costs (postage and packing costs) are at the customer's expense.

  6. Before returning an item, please make sure that you have contacted the local authorities of your country to confirm if any refund on VAT and paid taxes need to be settled.

  7. While filling out the customs declaration (CN22 and / or CN23), please mark "Returned Goods - Failed sale" and attach the document on the outside of the parcel. We kindly ask you to follow carefully the return procedure provided by our Customer Service. If a return does not comply with it, giving raise to customs duties, the parcel will be refused and therefore will be held in Customs or sent back to the customer. (Please kindly note that any customs duty, tax or additional cost will be charged to the sender).

  8. Once received, the products will be subject to an accurate control to ensure that they fulfil the conditions. At the slightest sign of use, the return will be rejected.

  9. Within 14 working days of receiving the goods, and after checking the items condition:
    • For paid shipping method, the client will be refunded of the product value (shipping costs will not be refunded).
    • For Free Shipping method, you can choose between a voucher to the value of the returned goods with a validity of 6 months or a refund. In both cases depending on the country destination, variable management fees will be calculated and deducted from our customer service.

The refund will be made through the same method used at time of purchase, the re-credit could be delayed a few days before appearing (depending on the type of card and bank used). Keep in mind that with credit cards it might only show in the credit of the account on the following month on your statement (however, the transaction should already be displayed in the movements / amount list of the relevant card)

Notes:

  • If discount codes were used while placing the order that you have returned, please note that these will no longer be valid.

  • Iceland, Liechtenstein and Norway have to follow the same extra EU return procedure except that the shipping costs will be refunded in case of returning the whole order. (only valid for economic standard shipping rates).

  • When receiving goods that do not comply with the conditions of returns or damaged due to improper use by the customer, the refund will be denied (with subsequent of resending the goods back to the customer).

  • Gift cards are excluded.

  • If it was part of a promotion, please check the terms and conditions of the promotion itself.

Faulty items (upon receiving)


Le Noir always double checks the products before shipping. Nevertheless, should you happen to encounter a defect on a product within 10 days of receiving it, we kindly ask you to contact our customer service so that our team can evaluate whether if a return is necessary or not so as to solve the issue as soon as possible.

Conditions

  • If the item has been used, this must be cleaned before proceeding with the return, otherwise it will be send back to the sender.

  • Excluding the products for which the issue requires an inspection by the manufacturer/supplier. In this case, you will have to follow the warranty procedure.

Instructions

  1. Contact our customer service indicating the defect you have discovered and wait for a reply. We recommend you to attach any photo's or a video of the defected item that could be sent to the manufacturer / supplier.

  2. If the return of the faulty item is necessary, please duly fill in the return form after receiving a return number, attach the copy of the sales document (sales receipt/ticket/invoice) and include everything inside the box.

  3. Adequately pack the goods as well as the manufacturer’s packaging with protective material to avoid any damage during transit.

  4. On the outside of the box, please write:

    Name, surname and address of the sender

    Original order number

    Return number (provided by the Customer Service)

    "Returned goods – Failed sale"

    Return address:
Le Noir Via Cavour, 4 31015 Conegliano (TV) Italy

  5. When defects are identified by our technical department, under warranty, we will arrange a pick up with our courier service for an immediate repair or replacement, in anticipation of the product (if available). In certain situations if a pick service may not be available, so the customer would have to arrange with customer service for shipping the products (With economical standard rates containing a tracking number), these shipping costs will be refunded later by Le Noir (this will be evaluated and in any case be refunded the value for economic standard shipping rates). We will do our best to proceed as quickly as possible to restore the product to the customer (this sometimes requires technical time not which is not involved with Le Noir).

  6. While filling out the customs declaration (CN22 and / or CN23), please mark "Returned Goods - Failed sale" and attach the document on the outside of the parcel. We kindly ask you to follow carefully the return procedure provided by our Customer Service. If a return does not comply with it, giving raise to customs duties, the parcel will be refused and therefore will be held in Customs or sent back to the customer. (Please kindly note that any customs duty, tax or additional cost will be charged to the sender).

Notes:

  • Le Noir reserves the right to propose a refund if complications arises for the replacement/repair of the product. The refund will be carried out with the same payment method chosen at the time of purchase, the accreditation normally takes a few days to be seen (depending on the type card used). Keep in mind that with some credit cards the amount of the accreditation will only be listed on the following months statement (however, the transaction should already be displayed on the movement/amount of the relevant card)

If after having returned an item, you have not received any communication from us within 14 working days we advise you to contact our customer service.

Wrong items

In the event of wrong items shipped by Le Noir, we kindly ask you to contact our customer service within 48 hours of receiving the goods. We will do our best to solve the issue as quickly as possible and at no additional cost for the customer.

Wrong size/measurement exchange

If the item(s) you purchased has the wrong size or measurement (too large, too small, etc.), please follow the procedure Unwanted items.


INFORMATION ON RETURNS FOR EU COUNTRIES

Returns information

  • Unwanted items

  • Faulty items (just received)

  • Wrong items

  • Wrong size/measurement exchange

Unwanted items

Le Noir recognizes the right to return your goods within 30 days of their receipt.


Conditions

To proceed with the return of a product it is necessary that:

  1. The product is in perfect condition, with no signs of use, washing or assembly, with its original box and/or bag, label, instructions and anything that was included when bought. Therefore, it should be found in the same condition as a new bought item.

Instructions

  1. Send and email at shop@lenoirboutique.com stating that you wish to proceed with a return and please wait for the authorization.

  2. After receiving a return number, duly fill in the return form attach the copy of the sales document (sales receipt/ticket/invoice) and include everything inside the box.

  3. Adequately pack the goods as well as the manufacturer’s packaging with protective material to avoid any damage during transit.

  4. On the outside of the box, please write:

    Name, surname and address of the sender

    Original order number

    Return number (provided by the customer service)

    Return address:
Le Noir Via Cavour, 4 31015 Conegliano (TV)
Italy


  5. Send the parcel using your favourite shipping method (With economical standard rates): Post or courier service. We strongly suggest that you use a traceable posting service as the sender will be responsible for any damage, delay or failed delivery. Please kindly note that the return costs (postage and packing costs) are at the customer's expense.

  6. Once received, the products will be subject to an accurate control to ensure that they fulfil the conditions. At the slightest sign of use, the return will be rejected.

  7. Within 14 working days of receiving the goods, and after checking the items condition:

    • If the entire order is returned, you will be refunded the total value including shipping costs but deducting any extra services fees like express shipping.

    • If only a partial of the order is returned:

      For paid shipping method, the client will be refunded of the product value (shipping costs will not be refunded).

      When Free Shipping method has been used, you can either choose between a Voucher for the value of the returned goods containing a validity of 6 months or opt for a complete refund. In both cases depending on the destination, variable management fees of 5,00 € may be deducted.

The refund will be processed through the same method used at time of purchase, even though the refund is an immediate process it might take a few days to reflect on your statement depending on card or bank used.


Notes:

  • If you wish to exchange a product for another it is necessary that you return it. On receipt of the returned item, you will receive by e-mail a voucher to be used for a new order.

  • If discount codes were used while placing the order that you have returned, please note that these will no longer be valid.

  • When receiving goods that do not comply with the conditions of returns or damaged due to improper use by the customer, the refund will be denied (with subsequent of resending the goods back to the customer) or partially executed.

  • Gift cards are excluded.

  • If it was part of a promotion, please check the terms and conditions of the promotion itself.

If after having returned an item, you have not received any communication from us within 14 working days we advise you to contact our customer service.


Faulty items (upon receiving)

Le Noir always double checks the products before shipping. Nevertheless, should you happen to encounter a defect on a product within 10 days of receiving it, we kindly ask you to contact our customer service so that our team can evaluate whether if a return is necessary, if so Le Noir in most cases will carry out a pick up with a courier service

Conditions

  • If the item has been used, this must be cleaned before proceeding with the return, otherwise it will be send back to the sender.

  • Excluding the products for which the issue requires an inspection by the manufacturer/supplier. In this case, you will have to follow the warranty procedure.

Instructions

  1. Contact our customer service indicating the defect you have discovered and wait for a reply. We recommend you to attach any photo's or a video of the defected item that could be sent to the manufacturer / supplier.

  2. If the return of the faulty item is necessary, please duly fill in the return form after receiving a return number, attach the copy of the sales document (sales receipt/ticket/invoice) and include everything inside the box.

  3. Adequately pack the goods as well as the manufacturer’s packaging with protective material to avoid any damage during transit.

  4. On the outside of the box, please write:

    Name, surname and address of the sender

    Original order number

    Return number (provided by the Customer Service)

    Return address:
Le Noir
via Cavour, 4
31015 Conegliano (TV)
Italy


  5. When defects are identified by our technical department, under warranty, we will arrange a pick up with our delivery service for an immediate repair or replacement, in anticipation of the product (if available). In certain situations a pick service may not be available, so the customer would have to arrange with customer service for shipping the products (With economical standard rates containing a tracking number), these shipping costs will be refunded later by Le Noir (this will be evaluated and in any case be refunded the value for economic standard shipping rates). We will do our best to proceed as quickly as possible to restore the product to the customer (this sometimes requires technical time not which is not involved with Le Noir).

Notes:

Le Noir reserves the right to propose a refund if complications arises for the replacement/repair of the product. The refund will be carried out with the same payment method chosen at the time of purchase, the accreditation normally takes a few days to be seen (depending on the type card used). Keep in mind that with some credit cards the amount of the accreditation will only be listed on the following months statement (however, the transaction should already be displayed on the movement/amount of the relevant card)

If after having returned an item, you have not received any communication from us within 14 working days we advise you to contact our customer service.

Wrong items

In the event of wrong items shipped by Le Noir, we kindly ask you to contact our customer service within 48 hours of receiving the goods. We will do our best to solve the issue as quickly as possible and at no additional cost for the customer.


Wrong size/measurement exchange

If the item(s) you purchased has the wrong size or measurement (too large, too small, etc.), please follow the procedure Unwanted items.