Shipping Costs and Delivery of Goods
The purchased Products shall only be shipped after due payment of the amount owed by the Customer.
The Seller ships via courier (DHL and GLS for Italy). As required by the rules of the trade, shipments are accompanied by official invoice stating the value of the individual items in Euro. Import/export fees and custom duties are on charge of the Customer.
Products are shipped by the Seller from Monday to Friday from 9: 00-16: 00 hours. Orders placed during the weekend will be processed on the following Monday morning.
It is possible to ship goods to Italy, to the European Community and to countries outside the European Community.
The purchased Products will be shipped in accordance with the method selected by the Customer, among those available, and indicated on the Site at the time of the order.
The delivery of the purchased Products occurs within an average 5 working days for orders from Italy and within 10 working days for all other destinations. The Seller will do everything in his/her power in order to respect the delivery times indicated on the Site and, in any case, to deliver within a maximum of 30 (thirty) days from the day following the date on which the Customer has sent the order and after confirmation of payment.
In case of non-execution of the order by the Seller, due to the unavailability of the Product, the Seller shall provide written notice to the Customer and will refund any amount already paid by the customer for the payment of the Product.
The Customer agrees to check without delay, and in any event not later than 3 (three) days from receipt of the Products, the correctness of the delivery and the inclusion of all and only the Products purchased within that period, and to inform the Seller of any defective Products received or the differences from the order placed. If the package or the packages of Products ordered by the customer reach their destination in a visibly damaged condition, the customer is asked to refuse the delivery by the shipping agent or to sign a "Goods unchecked" delivery.
Once the deadline referred to in the preceding paragraph is reached, without the Customer having made claims against the shipping agent, the Products delivered shall be deemed finally accepted by the Client.
If for any reason, an order from the Seller is not successfully delivered to the Customer’s address due to a lack of cooperation from the client (e.g. wrong telephone number, wrong address, absent at address, non-compliance with import regulations, etc.) as per the commercial agreement, the package risks being sent back to Italy at the Customer’s expense, including any Custom/importing fees that may be assessed. These expenses and fees will be deducted from any eventual reimbursement.
Rest of the World
RIGHT OF WITHDRAWAL AND INFORMATION ON RETURNS
The Customer has the right to withdraw from the contract within 14 (fourteen) days of the Products’ delivery, following the instructions and rules indicated in the Shipping and Returns section of the Website.
The Customer undertakes to return the Products for which he/she has exercised the right of withdrawal without undue delay and, in any case, within 14 (fourteen) days of the date the exercise of the right of withdrawal.
All shipping costs and any import fee o custom duty due for the return of the Products will be at the charge of the Customer and will not be refunded by the Seller.
The Seller reserves the right to reject the return of the Products that should result to have been damaged, deteriorated, stained or used for purposes other than for those verifications by the Customer strictly necessary to ascertain the nature and features of the Product purchased.
The Seller will refund the amount paid by the Customer with the same payment method used for the purchase, unless otherwise expressly agreed by the Customer without undue delay and within 14 (fourteen) days of the date the Seller becomes aware of the withdrawal by the Customer.
The Seller however reserves the right to withhold the refund either until receipt and verification of the Product or until proof by the Customer that he/she has returned the product duly and in intact conditions, whichever occurs first.